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Onepilot
6 reviews
- 1 profiles
- 1 categories
Average star rating
4.8
Serving customers since
2020
Onepilot Reviews
JP
James P.
Improved Hours of Cover, our Product Knowledge Base and they're a Great Team to work with
Their overall approach of handling customer service, they're outsourcing CS model works.
KT
Katie T.
Transformed our Customer Service
The flexibility they provide for small business is incredibly valuable. We're able to have cover 18 hours per day, 7 da yet still only pay on a per interaction basis which we'd never be able to achieve in house.
The team are amazing, everyone that I've worked with are so supportive and collaborative. I truly consider them to be as much a part of the brand than all our internal teams.
CM
Carlo M.
Product Manager | Product Owner | Product Analyst | SQL | JIRA | Power BI | User Story Mapping | SCRUM | Agile | Postgresql | Figma | Shortcut | Product Discovery | FintechIt was ok, i used in a startup, but we wer not able to escalate
it was easy to use, also to integrate with our operation and it was good for our customer since they think was a person helping them
About
What is Onepilot?
Onepilot is a company that offers customer support as a service, leveraging a combination of AI technology and human expertise to provide 24/7 support for businesses. They aim to enhance customer experience by efficiently handling queries and issues, ensuring quick and personalized responses. Onepilot integrates directly into existing tools and processes, making it easy for businesses to scale their customer support without compromising on quality.
Details
Year Founded
2020
Website
www.onepilot.coHunting for software insights?
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