I like that it truly is an all in one technology. I've heard it a few times from several different vendors, OnePoint actually is the real deal. We use every part of the software from recruiting to off-boarding. I liked that they took time to understand our business, our processes and were able to show my team how their software would indeed save us time and money because of insufficiencies. In one area in particular (Time Management) we saw an ROI immediately between manual work that it took to manipulate the data before it got to payroll, to buddy punching and capturing time for our field employees, we have see massive improvements. It's fair to say that OnePoint pays for itself and them some. The customer service team is terrific!

I like the customer service. My employees love the mobile app...so easy to use!! It feels like the staff are happy when I call them, genuinely happy. They are respectful and always follow up with any tasks I have for them. It sounds corny but they do put the customer first, at least with my account. I find it easy to do business with OnePoint. Their product is superior to any I've used. I like that my staff doesn't complain any longer about the HCM software. We went through a pretty rough year with Paycom, our previous provider. They often wouldn't follow up and once implementation was done we never saw anyone from that company again unless they wanted to sell us something. We ended up being charged for 2 months of service when we left and I didn't even fight it, I just wanted out. We vetted 4 companies before switching to OnePoint and we found them to be easy to use, user friendly with a very robust TLM and HR functionality. We are pleasantly surprised with their customer service and willingness to help us no matter how much time it takes.

I was getting weekly complaints about the last HCM we were using, Paycom. I like best that I am no longer getting complaints. It works. The team at OnePoint is spot on in their approach. The sales person told me that they were trying to change the way businesses think about service...I thought it was corny and a sales tactic...but he was right. OnePoint changed the way I view customer service. It's an efficient product that has streamlined my HR department and finance team. I like that I was under promised and they over delivered. They gave us the perfect expectations and my team wasn't disappointed in anyway. In the past, I believe the sales person was just trying to get a sale and at the end of implementation I only heard from that person when they wanted to up sell me on something new. It was comical to me that they really thought I would by anything from them after how painful implementation went.