I like Onboard for its clean and intuitive design, which makes it easy to navigate and use. The 'Discussion' feature is great because it allows users to tag my onboarding team and their own teammates with questions or comments about specific tasks. It helps keep information organized within each task, rather than getting lost in a long email chain. The initial setup was straightforward despite having a lot of tasks, thanks to the easy-to-adapt and flexible UI that suits various activities. I also appreciate the ability to update tasks in the repository and push those updates to all active projects, which is a great feature for ongoing adjustments.

The product itself is clearly made by people who have experience with onboarding and have really thought of different ways to enhance both the internal processes of onboarding, but also the customer-facing experience which takes a lot of additional workload off of us without having to think about how the customer experience will be.

I like that Onboard continuously improves their product based on user feedback. These improvements have enabled me to bring more of my processes into Onboard, making it easier to do more of my work in one platform -- for example I'm migrating some of our client interaction work from PowerPoint slides to onboard tasks. It's great that I can streamline more workflows into a single program.