I have nothing but amazing things to say about OhMD. Their customer service is fantastic and everyone is so helpful. OhMD has allowed our patients to contact us through all office phone numbers so we will never miss a message from a patient. Also, OhMD is extremely easy to use and I love the email format. I look forward to a long lasting relationship with this company. :)
JM
Jaime M.
Clinical Informatics Nurse at Cleveland Area Healthcare System
OhMD allows us to communicate daily with patients, without the back and forth of leaving messages, missed returned calls, calling again, etc... Our patients are enjoying the ability to communicate with the clinic without having to wait on hold and be pinned in to business hours. If they think about needing to schedule an appointment after hours, they can send the message and someone will get back to them the next day. If they work in a job that doesn't allow phone calls, they can text us with their question or need, without having to actually talk on the phone. Our staff likes being able to reach out to the patient and receive a response, or communicate information, without playing phone tag. OhMD support has been fantastic! They answer my questions quickly, and make sure I understand and/or the issue is resolved. I love that I can "chat" with them so easily!
More appointments. Lower costs. Less burnout. OhMD reduces staff churn and lost revenue by ensuring every patient call is answered — by voice, text, or web. AI-powered voice and text agents handle routine requests, while all conversations flow into one secure inbox. Practices go live in weeks, not months, and quickly see fewer staff-handled calls, lower costs, and faster access for patients.