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Ocular

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24 reviews
  • 2 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2019

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Star Rating

19
5
0
0
0

Ocular Reviews

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Profile Name
Star Rating
19
5
0
0
0
Prabhat C.
PC
Prabhat C.
Unemployed
05/29/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Real-Time Visual Remote Support That Makes IT Troubleshooting Easy

It is extremely helpful when it comes to IT troubleshooting as it provides real-time visual remote support with live annotations. It let's the support team see exactly what the onsite user is seeing through live video, Draw arrows, circles, or instructions directly on the screen/feed. Guide technicians step-by-step remotely.
Nelson M.
NM
Nelson M.
05/20/2026
Validated Reviewer
Review source: Organic

Effortless Video Editing with Top-Quality Output

I like Ocular Video Assistance because it makes the job easy when editing videos. It helps when getting things done and ensures high video quality. The setup is easy, not complicated, and it's easy to understand and use.
AP
Aditya P.
04/30/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Real-Time Resolution with Clear Video Support

I use Ocular Video Assistance for real-time customer support and appreciate how it helps avoid back-and-forth messages by solving issues in real time. I like how easy it is to connect with customers through video, which makes communication much clearer and faster. Now, instead of long chats, I can explain things on video and solve issues on the spot. It saves time and makes the whole experience faster and smooth. The initial setup was quite easy and simple to get started.

About

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HQ Location:
Santiago, CL

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What is Ocular?

Ocular provides an enterprise AI agent platform that orchestrates AI agents, communication channels, and back-end systems to manage end-to-end customer journeys across customer service, sales, technical support, collections, onboarding, and other high-volume operational workflows. The platform supports voice — both inbound and outbound — through Ocular’s own agentic calling engine, allowing calls to be managed natively without relying on third-party voice orchestration platforms. It also supports AI human replicas, chat, video, email, embedded copilots, and more, all connected to customer systems such as CRMs, ERPs, ticketing platforms, payment systems, and internal tools. Ocular is designed to go beyond simple AI responses. Its agents can execute actions, share context across channels, escalate to humans when needed, and operate across multiple business verticals with enterprise-grade governance, auditability, and orchestration.

Details

Year Founded
2019