I started with a free community edition, which was great for testing. Eventually, I upgraded to the professional edition for daily updates and real-time alerting features. I get it at an affordable price, and I feel it's a solid investment. Low maintenance. Once it's up and running, it just works. It's been running smoothly for over a year with minimal intervention. Clean web interface, I can drill down into device performance, historical graph, and spot trends easily. The good thing is that it can handle and monitor any networking device via SNMP, so it is very easy for our monitoring team to handle multiple types of network devices.

The platform has a very strong and proactive support team that helps its customers resolve the challenges they may be facing and give feedback to all the questions that customers may be asking hence it has great customer service. The software is very easy to use and understand hence all its users can use it without acquiring any learning skills as it is a self-explanatory tool that has helped even the non-tech individual to use it without any difficulty. The platform has enabled users to get near real-time alerts when there is an error either the power has failed or the device is down as it has an alert checker feature.

Observium is unable to recognize and monitor devices. It has proven to be a cumbersome solution for troubleshooting our switch networking problems. The dashboard customization options have some limitations they provide us with poor insights.