In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where you think your team is showing weeknesses, and than you will get a filtered file with calls and name of team members and plann you next meeting., Coaching or 1:1 session. It also lets you download call straight into your Downloads on computer for you to share. The intelligence is so advance that if you want to look into the call where you only remember the specific a cx or an agent said, simply go to analyze tab and place the work and hit enter, It will look for the call for you We have OAI integrated with our Outlook, and APN calling system. I would love to add to my Comment the new Feature that the OAI has recently introduced, it is called the coaching notes, Any time i have a session with my Direct reports and i want to add it in writting for the record in OAI, it gives me the Coaching notes, where it saves me a lot of time, becuase based on the Interaction of CX and agent, it detects the areas of improvement for agents and send as suggestions in coaching notes. WOW that is what an AI should be Life is easier now !!

Observe.AI stands out because it treats customer conversations as a real data asset—turning insights into coaching and performance improvements teams can act on right away, not just dashboards to look at.

Observe.AI has an impressive customer interactions analytical capabilities, which gives us 100% visibility on efficiency and reliability. The program has modern capabilities that includes AI Copilot which provides real time agent guides and conversation intelligence for brilliant sentiment analysis Observe.AI has solid compliance and integration emphasis and this creates solid scalability The program has a powerful global footprint that includes any country in the world Observe.AI has a diverse range in supporting multiple industries including technology, healthcare, insurance, and others