Novisto is a one-stop-shop platform specifically designed for ESG. The customizability it offers is unique and innovative, allowing us to tailor our language to how our company operates, add questions to each metric asking for additional information, and add entire metrics. We also received very positive internal feedback about the user-friendliness of the platform from a SME perspective. Onboarding and implementation was smooth and as we are a detail-oriented team, they took the time to be extra thorough in setting things up exactly how we wanted. We have five years of historical data in the platform, which our SMEs love because they can view past information and documents to help refresh their memories on what was provided in the past and to view an example of what we are looking for. Our internal audit team praised the Audit Trail tab that documents every action within each metric. Personally, I use the Guidance tab most often, which has requirements pulled directly from ESG frameworks. My favorite feature is that Novisto's team maps metrics across ESG frameworks, so SMEs aren't asked the same question multiple times with slightly different framing. This saves SMEs a massive amount of time and effort during data collection, and it's something I used to do manually that took over 100 hours every year. On top of having a fabulous product, the team at Novisto truly goes above and beyond with their customer service and relationship-building. Our Customer Success Manager (CSM) Kruti acts as an extension of our sustainability team, helping us prepare for data collection and submit annual questionnaires like S&P. She has wonderful attention to detail, professionalism in following up quickly and thoroughly, and an incredible ability to understand our vision. She is so great to work with and we have built mutual trust that consistently benefits our program. Their product team is also very receptive to customer feedback and provides regular updates on their roadmap, constantly improving their platform. We are very satisfied with Novisto in every way.

There are many things about Novisto and the ESG platform I like, but the exceptional customer service is the feature I like best.

I use Novisto for ESG data collection and carbon accounting, and I really like how it brings everything into one platform, creating synergy and enabling seamless connection of data and frameworks. It was built with an ESG mindset, which really aids in efficiently moving data through the platform, saving us a lot of time and effort. The CDP integration is a standout feature for me, allowing us to pull in last year's information and making the CDP process less painful. I also appreciate the seamless benchmarking capabilities, which save me a lot of research time and the whole reviewer-approver process for audit trails that make data collection easier. The initial setup was pretty seamless, and I've mentioned Novisto to other professionals because it impressed me with how it was built by ESG professionals, making it a great choice from the start.