Definitely not their support team. Their billing and support team will ignore you.

Nothing. They are the most unethical, money minded company out there.

Nifty has a great interface and workflow that's beyond it's years. Not only does it put all the information you'd need to get from start to finish in a project, you can have your whole team working on projects and get a high level overview of things easily. Where some PM tools leave things out, Nifty does the most needed ones, and does it well. You've got a Gantt chart for tracking progress, you can switch to a Kanban style for agile/scrum projects, or have simple todo's to help stay abreast of smaller tasks/projects. Nifty is exactly as the name suggests, and then some!