I like how quicky and easy it is to see customers feedback. Its nice to be able to easily access the ticket the score is linked to as well, along with tracking of scores throughout different time period selections.

It gives very helpful insights into our CS team's CES. It's very easy to track feedback and utilize it for coaching. It also gives a breakdown per rep.

It's quick, it's easy and it's no fuss for the customer. That's important because if it's a burden, customers don't take the time to do it.