The nGUVU team is terrific to work with. They take the time to understand the business problems and tailor the product to best address those needs. With regular weekly meetings we were kept up to date with progress, performance improvements, and new software features.

When this product was rolled out, I thought, great, another app to juggle while I field customer issues and try to triage. But it's not meant to be used for case logging or customer interactions. nGUVU is my personal scorekeeper, and it also helps me focus on the metrics my boss wants me to improve. The interface is basic, but it provides a lot of data. There's a notification column along the screen that shows how my team is doing, and the latest hits and missed from them, and the main area has a bullseye to represent my own objectives. I love the visual shortcuts and ability to launch inter-agent challenges! nGAGEMENT is like a social interface, but if you replace the friend updates with work-related ones, you get an idea of what it's about. I can check it once and get my status in a few minutes, without being tied to the app to actually do my work. Huge time-saver and less of a hassle than what I have heard about typical gamified apps. Our manager also sends out a quiz on a weekly basis, and uses those to provide a prize, like hokey tickets or a weekly bonus. It's pretty slick, and I feel connected at work!