Zero Incident Framework TM focuses on the end-user experience rather than traditional SLAs to evaluate service desk performance. A Digital Service Desk captures user experience and provides insights to help improve it.

GAVS’ AIOps platform, ZIF, enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident EnterpriseTM . ZIF, an on-premise and SaaS solution, enables IT deliver high performing systems with end to end visibility that helps manage and optimize resources and assets, and drives value for businesses.

zDesk is a cutting-edge Virtual Desktop Infrastructure (VDI) + Desktop as a Service (DaaS) solution integrated with AI, and delivered with personalized implementation & support. zDesk drives drastic reduction in desktop IT costs, and enhanced endpoint control & security.

ZIF Dx+ is an advanced iteration of ZIF Dx+, designed to transcend user experience optimization through innovative Transaction Journey Mapping (TJM). The incorporation of Transaction Journey Mapping showcases an unwavering commitment to operational excellence, seamless experiences, and proactive anomaly detection. By integrating ZIF Dx+ into their workflows, organizations are poised to embrace a new era of responsiveness and reliability, thus setting a new standard in digital experience optimization.