I find the Digital Credit Application Platform easy to use and customer-friendly. It's intuitive enough that it doesn't require much training to get used to it, and we haven't received any pushback from customers. I like how it automatically requests trade references and sometimes even bank references, which saves me a few hours each week. It provides a central location for all customer information with a dashboard view of all active and approved credit applications. The service team is also very responsive and helpful; whenever I ask a question, they get back to me with solutions within a day or so. The automation of the reference request process and the dashboard are key reasons why I switched to this platform from Businesscreditreports.com. Additionally, the initial setup was incredibly straightforward, earning a 10/10 for ease.

The platform is easy to use, with helpful fraud alerts and a level of transparency that benefits not only our credit department, but also our salesmen and customers. It was very easy to implement and has FANTASTIC customer support, unlike some of the competition. We submit new applications several times a week, and we’re in and out of the platform all day long as part of our regular workflow.

Before NetNow, we used a manual credit application with PDFs. Not only was this difficult to manage, but it was also an unprofessional process for our customers. Credit applications would not get followed up on and would be difficult to find. The process of collecting credit information was clumsy and time-consuming. NetNow has improved the process by automating the trade reference portion of the application. We no longer have to call or email other vendors for credit information. Also, the bank reference portion is efficient and secure. We no longer have to spend time contacting the banks. Finally, we can integrate our experience account and pull created reports directly on the NetNow platform. Now, we don’t have to leave the NetNow platform to pull credit information on a potential customer. This change cut down on the time needed to process a credit application. Another great feature of NetNow is the approval workflow. Account Receivable personnel can now gather all the information and send it with comments to me (CFO). I can process the credit application, automatically approve or deny it, and send a professional email to the customer with their terms and credit limit. The salesperson can view where the credit application is in the process and no longer has to bug AR to see where the application is at. Also, we can request additional information from the customer directly through the platform. Our customers prefer the digital credit application over the PDF form. It is easier to fill out, and the layout is simple. Their information is securely stored and they do not have to send their bank and social security information via unsecured email. NetNow has been an excellent product for Ashby Lumber. We have simplified and sped up our credit application process.