I think the most useful thing about Monk is the follow up feature, instead of our team having to manually follow up on every single thread now we only have to hop in when an issue is flagged.

The AI agent follow ups are incredibly helpful, especially being able to customize the timing of communication between different clients.

I use Monk to track invoices, handle automatic dunning, and free up my time for more strategic work at a lean startup. It cleanly organizes invoices, helps me create playbooks for handling different customer disputes, and brings in the best parts of AI automation for reducing DSO and getting us cash on hand faster. I love the responsiveness of the team, how much they care about the customer, and how quick they are to ship. They have created a great product, have a well-rounded roster of folks to help support it, and are taking the right approach to solving a problem businesses around the world suffer from. The team was very hands-on and helped us with a seamless transition. I love the playbooks feature as it helps us handle any customer disputes that come up in a human way and routes it to the right folks to handle and have visibility. What we care about is getting paid on time while not harming the customer relationship