After six months of being live I can definitely say we're pleased with the choice of Miva. It's not perfect, but there have been very few options that I've looked to use that haven't been great.

Miva has been a solid platform. It is stable and moderately easy to use. We have a complicated business model with many requirements. There is a growing number of developers that can build out needed features for our success. Wholesale pricing levels for multiple customer groups. The best part is our Customer Success team. Justin and Wayne have been great to work with. When I do not need management-level assistance, the ticket system Miva uses is staffed by REAL PEOPLE who are good techs. I have not had to wait for days and battle AI or bots or people working with English as a second language. Justin and Wayne worked to resolve all my concerns. They coached my team and me for growth and suggested tasks we could do ourselves to avoid costly developers. Once we re-signed our contract, they were still present and following up with us regularly to make sure we were making progress and volunteered to be a resource with scheduled calls to go over account details and training. The excellent support and dedicated representative gives our team much more confidence! They are expanding many features and addressing the pain points we have as a growing business.

Miva Merchant's best trait is its adaptability to cater your website to whatever experience you want to share with your customers. With Modules, Plugins and intuitive backend experiences, with the recent inclusion of a GUI based page builder, those with limited programming knowledge can build intelligent, well-designed pages. For every roadblock we’ve encountered, Miva has been able to provide us with a solution.