They customize their software to each user's needs. Very versatile with their accommodations and open to suggestions.

Excellent ticket and phone support. Do not change a thing here.

To be totally honest I don't have a ton of experience with Mie Trak software but I had maybe the best experience I've had working with an enterprise software vendor whilst doing a migration from an old Server 2008 R2 box to a shiny new Dell R540 with Server 2019 and SQL 2019 on it. Evan was not only knowledgeable and efficient (he totally migrated everything in a record-setting amount of time,) he is also just a really pleasant guy. I own and operate a small IT contracting company so we deal with a ton of software vendors on a regular basis. Lots of these companies have really craptastic products and even worse support. Here's what I find compelling about Mie Trak from an IT contractor's viewpoint: Easy server install Uses SQL which is reliable and relatively smooth with very few issues (though some of MS' data import processes could be improved) Does not require DLLs to be separately installed which means you can run this program directly from the server (no workstation install required) Friendly and effective US-based customer support that picks up the phone when you call them One of my bigger clients uses these guys though I don't do anything directly inside of the program and therefore am not qualified to speak about it's ease of use or inner workings. That being said, hopefully it is as user friendly as the install/migration process!