Mezmo is an SRE agent and production intelligence platform for managing complex production environments. The Mezmo SRE agent investigates incidents, analyzes traces, metrics, logs, and OpenTelemetry data, identifies likely root causes, generates post-mortems, checks deployments, detects drift, and turns repeatable operations work into governed workflows teams can inspect and trust. The platform gives the agent the context required to operate reliably in production. Mezmo pipeline collects, filters, enriches, distills, and routes telemetry in real time, reducing noisy runtime data into task-sized signals for agents and human responders. AURA, Mezmo’s open-source agent harness, orchestrates multi-step workflows across existing tools through MCP, including observability platforms, runbooks, ticketing systems, and incident response systems. Together, Mezmo’s SRE agent, pipeline, and intelligence layer help SRE and platform engineering teams reduce incident resolution time, lower observability costs, improve agent performance, and run production AI workflows with the auditability, context, and control required for on-call operations.