I like that Engagelab is user-friendly and appreciate its pricing.

I like that Engagelab's workflow is highly customizable and very intuitive. It's easy to daisy chain flows together rather than hard coding everything. The authorizations are already in place, making automation very easy, almost like a plug and play experience. I also find the ticket creation and automated ticket management to be good for visibility and managing the number of tickets. Additionally, I appreciate the actionable insights from the dashboard that help me address issues effectively. Using Engagelab allows me to consolidate into one product, making it easier to put a flow together compared to using a range of products. The initial setup was a lot easier and saves me a lot of time since I didn't encounter any issues with automation.

The newly updated livedesk offers more abilities, after setup, the agents can help me solve nearly 70% of the inquires.