MeBeBot has been a game changer for our People Ops team. From onboarding to offboarding and everything in between, it was becoming increasingly more difficult with our distributed workforce in the U.S. and Germany to provide employees with consistent answers to their questions in a timely fashion. In just 5 months, MeBeBot was able to serve up answers to 2,202 questions resulting in approximately 367 hours saved! In particular, Care.com has a relatively robust benefits package that can make it challenging for employees to fully absorb and understand all of the Total Rewards options available to them. Questions regarding Benefits make up approximately half of the questions being answered! Since adopting the MeBeBot solution, employees have been more empowered to understand their options and be better able to make decisions to suit the particular needs of themselves and their families. It's definitely a win-win solution!

MeBeBot is our Tier 1 support service for a small People Team. I feel like it saves me from answering repeated questions and I can stay on track with other initiatives. Our employees use it consistently, and now my emails start with, "I asked MeBeBot first and it told me the next steps..." Beyond the convenience for both employees and myself, the MeBeBot team is constantly improving the platform and tool. We give feedback and they genuinely listen. For example, we saw that there was a question regarding 'Employee Stock Purchase Program' but no question for incentive stock options. We are a growing start-up and so we wanted a question that would fit into explaining ISOs to new employees. We provided feedback to MeBeBot, and they saw that this was an opportunity for our company and other companies using their tool. The question was up and running within a matter of days. This is a small example of their speed and care in improving their product, but I could share so many instances!

So many things!!! 1) The library of questions and answers that are easy to enable! We enabled more than 80% of the questions for 30 countries within a 6-week implementation. 2) The feedback from answers that employees find do not meet their needs is easy and quick to update so that the next employee can get a better solution. 3) The working relationship with recurring check-ins from MeBeBot to make sure we are informed of new developments, solving problems, and listening to our feedback is like no other...truly superb!