MeBeBot is our Tier 1 support service for a small People Team. I feel like it saves me from answering repeated questions and I can stay on track with other initiatives. Our employees use it consistently, and now my emails start with, "I asked MeBeBot first and it told me the next steps..." Beyond the convenience for both employees and myself, the MeBeBot team is constantly improving the platform and tool. We give feedback and they genuinely listen. For example, we saw that there was a question regarding 'Employee Stock Purchase Program' but no question for incentive stock options. We are a growing start-up and so we wanted a question that would fit into explaining ISOs to new employees. We provided feedback to MeBeBot, and they saw that this was an opportunity for our company and other companies using their tool. The question was up and running within a matter of days. This is a small example of their speed and care in improving their product, but I could share so many instances!

So many things!!! 1) The library of questions and answers that are easy to enable! We enabled more than 80% of the questions for 30 countries within a 6-week implementation. 2) The feedback from answers that employees find do not meet their needs is easy and quick to update so that the next employee can get a better solution. 3) The working relationship with recurring check-ins from MeBeBot to make sure we are informed of new developments, solving problems, and listening to our feedback is like no other...truly superb!

At the core, MeBebot provides 24/7 responses to employee questions. The tool provided immediate value as an augment to the HR and IT teams. Its scope has expanded to now deliver service around the world, to support push messaging and surveying.