I like the flexibility of Maven in it's amount of surfaces available to use it on. Testing and tweaking the system is pretty straightforward and easy to manage. The integrations with our other systems to supplement it to better support customers is great. The implementation was easy for us and the Maven Customer Success person was very helpful. My service team has seen a slow and steady increase in low hanging fruit service resolutions handled by Maven as opposed to someone on my team. This enables my team to focus on the more technical and complex solutions. We are "stress testing" Maven's ability to manage multifaceted technical issues as well. The prompting and management of it in these areas is proving to be difficult and nuanced. It is working though and I believe this is the nature of using an AI Agent with heavily technical service request.