Supportive staff and responsive to feedback

E-Commerce is the wild west, and having Marqvision's services really helps us maintain our brand's presence online. With more and more marketplaces available to customers (Amazon, Walmart, Tiktok Shop, Temu, etc) - the landscape of potential risks continues to increase. I really like Marqvision's simple approach - their system identifies infringements of your name, images, or other branded content, and then it gives you the ability to enforce or dismiss anything you'd like. We've taken advantage of manual review, as well as automated removals of known bad actors. Integration was simple, they automatically pulled approved content from our own website as well as our Amazon listings. Everything is available on a very simple dashboard, so when it comes time to use the platform, it's quick and easy for the user. And finally, the customer service team is top notch. We work with Angela, who has been excellent for our entire time together. Their team truly understands how e-commerce business work, and how customers think. It's refreshing to be able to talk to an account rep that has put in the effort to understanding how your business operates. I was even able to introduce a brand new type of reporting to our rep, who eventually passed it to her team, and then they launched it as a brand new feature! That's top-notch response to customer feedback.

Our MarqVision team has been incredibly supportive and always available to answer questions. They provide valuable assistance in reporting and removing counterfeit listings across marketplaces, social media platforms, and websites. I especially appreciate the opportunity to ask questions during our weekly meetings, which has been extremely helpful as our company continues to navigate the challenges of intellectual property infringement. Their expertise an responsiveness make a real difference in protecting our brand.