Their technical expertise and the ability to work with them directly. I'm not going through a project manager who relays to an analyst who then translates everything for an offshore technical team. I'm working directly with knowledgeable people who have taken the time to understand our business nomenclature and sales model, and it's the same people every time.

The people, their experience w/ NetSuite, the relationship we now have

I value Luxent's experience in helping build solutions for the wireless business model. They align processes with systems, driving efficiency and visibility. I appreciate having a system that allows us to quickly react to business tasks through alerts and dashboards, which drives accountability. Luxent has deep knowledge of NetSuite and how different data aspects tie into accounting methodologies, providing great guidance and best practices. They are very easy to work with, quite responsive, and prioritize our best interests. I'm impressed by their ability to handle challenges, like working with another third party to integrate their service module during our solution implementation. They truly care about our business, showing interest in learning about it to help design a system that works for us. I also like that they continue to stay engaged and update us on improvement opportunities. I was and continue to be very pleased with their service.