LTVplus
- 2 profiles
- 2 categories
All Products & Services
Rrovide quality customer support through live chat, email and social media. Scale your e-commerce business internationally in any timezone and language.
Recover Payments is a comprehensive solution designed to help subscription-based businesses recover lost revenue resulting from failed payments. By integrating a dedicated Customer Relationship Management system with a specialized service, Recover Payments addresses issues such as involuntary churn, insufficient funds, expired credit cards, and transaction limitations. The platform connects seamlessly with a client's payment processor, automatically capturing failed payment attempts and retrieving customer details. Specially trained Payment Recovery Specialists then employ an omnichannel approach—including email and phone calls—to recover these payments, achieving recovery rates of up to 50%. Key Features and Functionality: - Automated CRM Integration: The system integrates with existing payment processors to detect and log failed payment attempts automatically. - Dedicated Recovery Specialists: Experienced agents execute dunning emails, conduct outbound payment recovery campaigns, handle disputes and chargebacks, and collect customer feedback. - Omnichannel Outreach: Utilizes multiple communication channels, including email and phone calls, to engage customers and recover payments. - Comprehensive Reporting: Provides clear and detailed reporting on recovery efforts and outcomes, offering transparency and insights into the recovery process. Primary Value and Problem Solved: Recover Payments addresses the critical issue of involuntary churn caused by failed payments, a common challenge for subscription-based businesses. By effectively recovering lost revenue, the platform enhances customer retention and increases customer lifetime value . This not only stabilizes recurring revenue streams but also reduces the costs associated with acquiring new customers, making it a cost-effective solution for businesses aiming to maximize their revenue potential.
LTVplus Reviews
Noah A.
We worked with LTV to develop our Customer Success department for our firm
About
What is LTVplus?
LTVplus is a global outsourcing company that specializes in providing customer service solutions for e-commerce businesses. Through their services, LTVplus aims to help online retailers increase their customer lifetime value by delivering exceptional customer service experiences. They offer a range of services including multilingual customer support, live chat teams, and dedicated customer service agents, all designed to provide seamless support, reduce response times, and improve customer satisfaction. By partnering with businesses to handle their customer service operations, LTVplus enables companies to focus on growth and core operations while ensuring that every customer interaction reflects the brand's values and quality standards.