LinearB helped my teams understand the metrics they care about - cycle time ; review time ; PR size ; merge frequency; planning accuracy ; issues done. Before LinearB, our leadership ran their teams without having this data available at their fingertips.

Using LinearB presents us with combined insights from multiple data sources that we did not have before. This enables teams to take action, ideally proactively, to improve their ability to create and deliver valuable outcomes for customers. From the moment we started our PoC LinearB helped us identify that which we otherwise would not have known, meaning action could be taken by our teams. Continuous improvement activities in teams can be directly linked to LinearB metrics with cause-and-effect visible. Hence, improvements that are not yielding positive change can quickly be re-assessed, and those that are yielding benefits sustained and enhanced. Additionally, any service is only as good as the customer service it provides. This, because rapid resolution of issues, and clarification of uncertainty, is what enables adoption of tooling. LinearB's team is incredibly easy to work with: they are engaged, thoughtful and a breath of fresh air!

I like that I have a tool that shows me allocations and key metrics without needing to compute by hand. LinearB has allowed me to focus on key metrics like the DORA metrics to understand how my team is doing. I've also been able to accurately figure out where we're spending our time from a resource allocation perspective. Prior to signing up with LinearB I spent a lot of time and energy trying to calculate this information with spreadsheets and manually updating data from our ticketing system. The integrations between our code repository and ticketing system makes those calculations happen automatically. This is allowing us to work cross-functionally within my organization to make sure we focus on the right thing. The ability to drive a software team with accurate DORA metrics contributes to changing the culture in our organization.