- Bot Flow - Handles 80% of queries itself, reducing engagement time and improve customer experience. - Omnichannel Helpdesk to manage tickets across WhatsApp, Instagram, Facebook, and Email - Tools like Canned Reponses which allows saving most commonly asked Q/As or product queries -Message templates for quickly sending messages to all contacts -Analytics dashboard that allows you to see all the details of your campaigns, tickets, agents ineraction time to resolve tickets, categorizing ticket types/query types all in one place - 2-way Retention Campaigns on WhatsApp, that can 3x the conversion of abandoned checkouts, reorder, upsell, customer win-back campaign etc - Pre-Purchase, Post-Purchase workflows - Click to Whatsapp ad flow support - On-boarding team | Limechat is excellent. The transition and on-boarding, training etc went so smooth and especially Ananya was excellent in helping our team get the knack of using the tool for day-to-day operations.

The analytics feature along with the campaigns

I really liked the pro active action on escalations.