Leadferno has been a game-changer for us. We do a lot of communication via email and there is always that day or two lag time between getting the answers you need but when customers have a simple question that they can't just pick up the phone and call to ask they text us. We are getting almost immediate response time. Which then helps us get our customer's questions taken care of more quickly. It has also helped us be able to communicate with our customers when it comes to their recycling pick-ups. A lot have expressed in the past wanting a confirmation text which before we did not have and now we can do it within a short time and the customers are loving the reminder! Also Leadfernos customer support/service it outstanding! We had a couple of suggestions for them after using it for a week and they took our suggestions and ran with them and made those suggestions happen! Which makes you feel your option really matter to them!

The most helpful tool from leadferno is the ease of responding to customers through an app. Whether you're on your phone or on a computer, responding to customers is simple. Leadferno allows you to transfer messages to people on your team, which is great for organization and making sure someone is following up at all times. We have seen an increase in our online form leads, and the text feature has been supplemental, adding to our total lead count.

Giving our customers an easy way to text us through our website has had a huge impact on the number of leads coming in, and in particular, on our ability to stay in touch with those leads and for them to stay in touch with us. It's a FAR superior solution to the live chat we had on the site before. We track all our incoming leads and saw a 366% increase in new incoming leads when we replaced live chat with the Leadferno widget.