The solution is really easy to implement and maintain, the integration part is lightweight and the amount of visibility I got is really valuable for our use cases. Before, we used to spend a lot of time troubleshooting and collecting information from multiple places, now it is centralized with a single pane of glass.

SysTrack is best for gathering and analyzing data on everything for business productivity. It introduces digital experience cloud, good help desk experience. Its used by many companies to reduce cost and optimize operations. Using customized dashboard is best.

ability to capture real time data and then act upon it. Really powerful tool at L1 when looking at a single device and issues it is having. We are about to roll the tool out to 400 L1 agents. Also, very useful at L3 - using the Resolve tool engineers can utilise the black box funciton to really drill into the detail. We have also built dashboard for our IT directors which provides a 10,000ft view of the entire Windows 10 estate (125k devices across 850 sites, with 60k peeople working remotely). I also really like the dashboard builder tool, i am not a SQL developer and in the last few months i have quickly built the caability to build semi complex dashboard for stakeholders using the dashboard build tool. SysTrack is able to provide lots of data and insight that other tools are unable to do.