What we love about the ESP product: 1. The Builders application - Since we signed on with L7 and the ESP platform, we have become thoroughly impressed with the improvements made within the platform to simplify our ability to customize our unique workflow chains. The Builders application is a significant step forward in providing our team autonomy to design and execute new workflow chains and protocols to stay aligned with our R&D goals. 2. The LIMS application - Our lab and bioinformatic teams have worked with L7|ESP for over 2 years and continue to provide positive feedback regarding the LIMS interface and UI. The LIMS at CSI has undergone multiple DOH-required audits by our CLIA body with great success each time! 3. The Reports application - Our lab utilized the Reports application to create customized reports required by CLIA to maintain compliance. What we love about L7informatics: 1. Customer service - L7 has managed to sustain a culture centered around customer service and success even with its exciting growth as a company. In a sentence: working with the L7 team is a gratifying experience; your needs will be heard and acted on. 2. Proactive communication - The L7 team does an excellent job sustaining contact with you throughout the year to ensure your needs are constantly being met. This is significantly better than waiting for problems to arise and dealing with any issues after they have occurred. L7's proactive communication ensures your team's continued progression towards company goals.

We had a good experience with the implementation team during the initial development process. The subsequent rollout has gone well, especially considering the many interdependencies between entities, functions, protocols, etc. The system is highly customizable, with the ability to make changes using both the UI and in code (python, yaml, etc), and the corresponding ability to import/export these changes such that everything can be versioned and deployed to multiple environments for testing. The training provided by L7 on these functions was beneficial and sped up internal development. The L7 support team has been responsive in helping us deal with any issues that have come up as we transitioned more teams to the production system.

The flexibility of the ESP system to be customized and connected with other softwares and systems.