The tools are user friendly and intuitive making it easy to pick up, integrate, and train a team to use. The AWS provides all the data a fraud analyst would need to appropriately asses a transaction. The reporting and rule creation are very easy to navigate and take the guesswork out of how to place a rule so you can instead focus on addressing fraud trends. The support of the Kount staff is above and beyond, they are dedicated to their clients and partners and always available to help navigate more complicated fraud problems. They do provide support 24/7 and we are lucky to have our own dedicated account manager who knows our product well and how Kount can help us. They do a remarkable job of keeping us informed. They take into account the feedback they get from their customers and you can see that clearly in how they communicate with us.

The level of professionality of the team, their knowledge of the chargeback and fraud prevention world, their continue follow up for assistance and support! We had a great professional experience working with Kount Team!

The customer support is top notch and always extremely collaborative when we have a problem to solve for. Once you get the hang of their reporting tools, these are also super helpful.