What sealed it for us was that Kleene team was willing to build the forecasting app with us rather than sell us a closed product. They already ran our data warehouse, so the integration story was a non-issue – every piece of data the forecast needed was already in one place, in a shape we trusted. We could shape the feature set against our actual operational reality instead of bending our process to fit a generic SaaS. That partnership model is rare. Beyond the technical build they acted as real sparring partners, and they were good at proposing solutions that addressed what we were actually trying to fix, not just the surface-level ask. Issues didn't sit in a ticket queue – we worked through them in real time.

Within 1 week we had a functional set of reports in Kleene - the speed to access data is unmatched. We did run a full data migration project which meant it took a couple of months to get fully migrated and running, but we felt the benefits within the first week. Kleene is incredibly easy to use, great UX and very intuitive. It gives any data analyst access to be a data engineer, it is very accessible to anyone who can write SQL. In particular the pop-out SQL console, the Pipelines and Pipeline editor give you all the tools you need to quickly debug your code and manage your data pipeline. With Kleene we have saved over 48 hours of work a week in manual reporting (i.e. 3 people x 2 days per week) Onboarding was seemless, the customer success team are very knowledgeable and friendly. We also had access to their consultants for a few workshops to ensure that we were setting up our pipeline in the best possible way. I highly recommend this!! We have developed multiple pipelines in Kleene: - Full marketing: Paid Ads, GA4, Offline marketing e.g. direct mail, Emails and newsletters - Customer service reporting: Gorgias - Sales reporting & returns: Shopify, Recharge, Rebound - Stock reporting: Excel files via SharePoint - Finance and accounting reporting: Xero We will always have more to add and expand on, but all our reporting is now consolidated under one app which we love!! The pricing is extremely reasonable and fair, we have not had to pay for any extras beyond our initial contract value. The only add on is if we add more data connectors. They are transparent and fair.

The pricing model stood out to me early on: straightforward, consistent, and offering strong value given the amount of support bundled in. That support proved reliable throughout my time with Kleene; their analysts and account managers were quick to respond, and any issues we ran into were typically resolved within a day or two. Before long, we were able to completely rethink our reporting setup. Because everything was housed in one platform, we rebuilt end-to-end reporting suites for our two major revenue areas, which ultimately reshaped how the business worked with data and allowed for genuinely strategic, data-led decision-making. I spent the better part of two years working in Kleene on a daily basis, and the interface, along with its editor, made routine work easy to manage. Transform logic was easy to follow, updates felt safe to deploy, and the overall workflow was far more manageable than what we’d used previously. In fact, the migration itself was surprisingly quick. One person handled the full shift from Matillion to Kleene in roughly a month. Kleene even developed custom connectors for us, which meant we didn’t need to rely on expensive outside engineering help, especially since we had no internal data engineer.