The dispute defense tool is easy to use and has been beneficial to our company.

AI / Intelligence, integrations - quickly fetches data to save time on employees

Justt takes chargeback management off our plate almost entirely. As a subscription platform, we deal with a steady flow of disputes, and fighting each one manually would mean pulling evidence together, writing responses, and tracking deadlines across payment processors. Justt handles that end to end: it picks up disputes, builds a response tailored to the dispute reason, and submits it, so our team only gets involved when we want to improve the strategy rather than handle individual cases. The biggest value for us is recovered revenue with very little internal effort. Money that would otherwise be written off comes back, and our team spends its time on the product instead of on paperwork. The reporting is also useful beyond disputes. Seeing why we lose cases, broken down by reason, gave us real product insight. For example, it showed that a large share of lost disputes came from users claiming they had canceled or never got access to the platform. That insight led us to use Justt's enrichment process, which is one of its strongest features. It lets us send our own data into dispute evidence, so we added a Cancellation Request status with a timestamp, our vendor name, and usage logs showing what each user did on the platform and when. The integration was straightforward, and after adding these data points our results improved. It wasn't a dramatic jump, but it was a measurable gain for relatively little engineering work.