I appreciate Joyous's AI-driven efficient feedback and action transformation capabilities, which are extremely practical. Its AI assistant can help draft clear research questions, intelligently follow up on feedback, avoid sensitive topics, and subsequently automatically organize feedback themes, extract key information, and generate detailed action plans, saving a lot of time on manually filtering and analyzing feedback. This makes the entire process from collecting employee feedback to implementing solutions efficient and smooth for companies. Additionally, I highly value Joyous's warm and flexible employee care features. It offers a variety of holiday and anniversary card templates and can automatically replace employee names using placeholders to achieve personalized cards. It also supports sending via multiple platforms like SMS and WeChat, and allows scheduling of send times in advance, which not only reduces the workload of HR but also makes employees truly feel the company's attention and care, effectively enhancing employee satisfaction. The installation and setup are also quite simple.

Firstly this is a serious enterprise grade product, but you can buy it off the shelf without a long contract or sales process! That's wild. We use it for a combination of operational, transformation and employee engagement feedback. Including ad-hoc and continuous feedback. Secondly, the UX and ease of use for people responding to feedback, the conversational nature of the quick chat with AI and how they use AI to help with the config and the results makes the whole exercise far more efficient and scaleable than other alternatives. I love how simple and easy it is to understand and validate the insights as well. Sometimes you just want something to work and make sense. Also the built in action planning and automated notifications is very good and sophisticated, so it works with complex hierarches and you don't need to be the person in the middle asking people to log in and check things. We came out of years of working with one of the older and more established platforms in this area and it's incredible how much we used to put up with having to do manually and waiting forever to get actually clear on what we needed to do about feedback. Lastly, their customer support team is next level, they don't charge you for it and everything we've had a question or needed a favour they helped us in a matter of hours. I've never experienced that before. The lift this has taken off us, and the way it's made our large team of 10k plus people feel more connected to our core challenges has been well worth it.

It is so insightful gaining perspectives of our kaimahi in bite size pieces. It allows for real time responsiveness and keeps our kaimahi front and centre. I also like how it themes the responses and gives scores by business area.