There are a couple best parts about InsuredMine's platform but the #1 value that it brings to our agency is the connectivity it brings to every tool that we use. It has become our main hub where all agency communication is initiated. Gone are the days where we would use a management system to store data, a voip system to send text messages, a ticketing platform for service, and a pipeline manager for sales funneling. With InsuredMine it is all in one centralized service and keeps all of my contacts up to date as well. And I must also take a minute to mention that the support team is one of the best that I have dealt with. With any new technology-based product, there will always be bugs and issues because things are constantly being upgraded and altered. But every time there is a wrinkle or a fix is needed the IM support team is always there to respond with a quick fix OR letting us know that it will be worked on with am estimated date of completion. They are very hand-on and will work hard to make sure the problems that arise are as minimal as possible. The clear communication is a huge benefit.