I like that Innovent Solutions is a small company and they seem better able to respond to customer wishes, requests, and pleas for help. They have taken the time to get to know us, our needs, and (to some extent) our data. When we give suggestions to make something easier for us to use the FindTuner product, they seem to give it careful consideration, and often respond that it is either already planned for an upcoming release or they will try to get it into an upcoming release. When we end up having a critical problem (consumer-facing production outage), they are quick to respond, and help us fix our data (if our data is the problem) or develop and quickly release a hotfix (if it is a problem in FindTuner or if they can provide a way to us avoid encountering the problem). The folks with whom we deal are always respectful, friendly, and ready to help.

To build business rules (strategies) and have the control needed as a business user in a simple and easy way via the UI.

On one hand we have experienced great support. On the other hand we have a great tool.