illumend

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38 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2009
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myCOI

38 reviews

myCOI Central is built on a foundation of insurance industry logic to ensure you remain protected with the appropriate coverage. myCOI Central provides your company with a solution to automate your insurance certificate requests, collection, and compliance resolution, while also giving your team a single, centralized repository to view compliance.

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illumend

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illumend, from myCOI, is the next generation of insurance compliance, powered by AI and built for people who don't love insurance but have to do the work. We make certificate of insurance (COI) review fast, accurate, and refreshingly simple. Our platform uses automation and natural language understanding to simplify requirements, reviews, and renewals, so compliance moves from confusion to clarity in minutes, not weeks. At the heart of illumend is Lumie, your AI compliance guide. Lumie interprets insurance terminology in plain language, provides instant feedback on uploaded documents, and walks third-party partners step-by-step to full compliance. Backed by over 45 million documents reviewed and 2 million non-compliant policy lines flagged, illumend brings together 15+ years of industry expertise and AI technology to protect businesses from risk, wasted time, and costly claims. Because nobody really understands insurance compliance and with illumend, nobody has to. Specialties: Vendor & Third-Party Insurance Compliance, Certificate of Insurance (COI) Tracking, Third-Party Insurance Compliance Automation.

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illumend Reviews

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Star Rating
34
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2
Skyler L.
SL
Skyler L.
PresidentMid-Market (51-1000 emp.)
08/21/2026
Validated Reviewer
Verified Current User
Review source: Organic

Worst Insurance Compliance Company Value On The Market

Nothing, really. I’m glad I don’t have to use it for the majority of my clients, and I’m hoping the current clients will see where the mistake is and move on quickly.
Morgan W.
MW
Morgan W.
Account ManagerSmall-Business (50 or fewer emp.)
07/18/2023
Validated Reviewer
Verified Current User
Review source: Organic

myCOI is a Gamechanger

Very user friendly on the insured side and the broker side.
LF
Leilani F.
Corporate ControllerMid-Market (51-1000 emp.)
04/20/2023
Validated Reviewer
Review source: Organic

Best for tracking Certificates

We can track all our vendor certificates, and see which endorsements our vendors are missing. Love the visuals of it

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HQ Location:
Indianapolis, IN

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illumend, from myCOI

illumend, from myCOI, is the AI-native insurance compliance platform built by the team behind myCOI. After 16 years, 45M+ documents reviewed and 2M+ coverage gaps flagged before claims, we rebuilt certificate of insurance (COI) tracking from the ground up, so every certificate gets a real compliance decision, not just data entry. At the heart of illumend is Lumie, the AI expert for insurance compliance. Lumie reads contracts, certificates and endorsements, makes the compliance call, explains gaps in plain language, and follows up with third-party partners and their agents until gaps close. Lumie makes the call. Your team signs off. myCOI customers are moving to illumend now. Same team. Deeper review. Fewer gaps. New customers start on illumend. Specialties: Vendor & Third-Party Insurance Compliance, Certificate of Insurance (COI) Tracking, Third-Party Insurance Compliance Automation

Details

Year Founded
2009
Ownership
myCOI
Website
www.illumend.ai