I find the support staff extremely helpful. They helped us set up all of our templates and continued reaching out after we were onboarded to continue helping where needed. They assist significantly with the creation of templates and understanding how the automated payment side of Ignition works. If something isn't working the way we think it should, they are very quick to respond and jump on a call to figure out the issue. Additionally, the initial setup was very easy as Ignition did all of it for us.

I like the way we can customize agreements, send them to clients, and have automatic reminders sent when they do not respond. Ignition makes it easier to remember to follow up once an Engagement Letter is sent, as it helps bring the reminder to the top of the clients' inbox. The initial setup was easy, and it has been good to implement new clients and sync with QBO.

It's easy to use and takes away stress from me.