Icicle had many attributes which were intuitive to use, BUT the real standout star of the program is the customer service. The logic chains behind the program were easy to understand with minimal experience, making it easy to jump feet first into populating the program with your core data. But, The customer service team makes Icicle shine; they are willing to spend the time required (with follow-ups as requested) to make sure you truly understand what the program is doing behind the scenes so you are set up for success out the gate.

Easy to understand, easy to set up, and an excellent support team gives you all you need as a food manufacturer, Food safety documentation, Inspections, and Traceability, .......

The support from the Icicle team during implementation was exceptional. I have never had this level of support with any other MRP implementation. During the implementation many nuances related to the company came up and Icicle created new processes to support them. This was unexpected but very much appreciated. The system loads quickly and is mostly intuitive, but you do have to work with it to truly understand its full capabilities. I would suggest spending about 1 - 2 months using the system before you will become quite proficient at it. The comprehensive nature of the Food Safety section is impressive and quite exhaustive. The ability to ensure safety protocols are in place and address recalls is impressive.