Hyphenate has embedded AI across Mini Melts USA’s operations, and the impact has been immediate and measurable. Order processing, sales triage, operator invoicing, and refunds now run end to end in SAP, which has removed a substantial amount of manual effort from our team and allowed them to focus on higher-value work. Beyond efficiency, the built-in validation has strengthened our controls. Errors are caught at the point of entry rather than downstream, and the system has surfaced unbilled invoices that would otherwise have gone unnoticed. That has a direct effect on both data integrity and revenue capture. What sets Hyphenate apart is how quickly they turn technical requirements into working solutions. Their team handles custom development with precision, and work that would normally take months moves from scoping to go-live in a matter of weeks. That speed has changed how we think about automation, because projects that once looked like long-term initiatives are now practical near-term wins. Based on these results, we are expanding the partnership into lease management and payment application. Hyphenate has become a true extension of our finance and operations team, and I would recommend them to any organization looking to put AI to work inside its core systems.

A couple things really stand out. Their people are technical but make a point to understand the business as well. The blend of technical capability and business acumen is what enables their success. The tool built (though we are still working through modules) is intuitive and easy to use. We are envisioning benefits we didn't even think about initially - especially from a productivity and cost perspective.

Hyphenate sits on top of our existing ERP and understands how Dura does accounting, including our company-specific policies and processes across entities and time zones.