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Hornbill

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137 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
1995
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Hornbill Reviews

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Profile Name
Star Rating
95
38
4
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Verified User in Financial Services
UF
Verified User in Financial Services
03/09/2021
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Some good some bad

The self service portal is nicely laid out and usable.
RB
Remus B.
03/05/2021
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Hornbill Service Manager a great tool with a steady improvement plan

We use Hornbill Service Manager company wide. For the most part it is used as an IT support tool for logging errors, issues, fixes or requesting changes, services, etc - from both an administrator and user side. I personally use it in a support role as an admin in our organisation. I like most the fact that you can customise it to have a personal feel - although you might have to "dig" a bit for most of the cool features Quick response in terms of latency.
Verified User in Non-Profit Organization Management
IN
Verified User in Non-Profit Organization Management
03/02/2021
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

REVIEW Hornbill Service Manager, overall good

Clean functional interface, easy to find mot things. Adding visual charts is useful. Being able to browse, manage and share documents is fantastic. I like the ability to paste screenshots into the text field and upload other document types. Emailing customers from within the environment is essential alloying all data to be stored and managed centrally.

About

Contact

HQ Location:
Ruislip, UNITED KINGDOM

Social

@Hornbill

What is Hornbill?

Hornbill is a cloud-based software company that specializes in collaborative business applications. Their platform offers a range of solutions designed to streamline business operations, enhance team collaboration, and improve customer service. Hornbill's software suite includes tools for IT service management, enterprise service management, and automated workflow management, all designed to facilitate digital transformation across various business functions.The focus of Hornbill's solutions is on creating a simple, engaging user experience, underpinned by robust, enterprise-grade technology. The platform's flexibility allows it to be customized to meet the specific needs of different organizations, supporting their unique processes and workflows.Noteworthy for its innovative approach to service automation, Hornbill leverages cutting-edge technology to provide real-time insights and control, optimizing both internal operations and customer-facing processes. The company is committed to continuous improvement, frequently updating its offerings based on customer feedback and the evolving landscape of business technology.

Details

Year Founded
1995