Client support, specifically our client success manager Sarah S., is hands down the best service we've ever received among any email platform we've ever used. She is incredibly knowledgeable about the product, has taken the time to learn our business, and is able to give recommendations on how Hive can best serve our business. She is quick to respond, provides frequent updates, and has a solution for almost every question we've had. The template builder has way more options compared to other services. Hive's integration with our ticketing system is incredible and provides extremely valuable detailed insights in to our demographics. Onboarding was quick and efficient and our rep even offered to create our first templates. Really, I can't say enough great things about Hive!

Onboarding to a new email platform is always a daunting task ~ but I have to say the HIVE has been super hands-on and supportive with all of my company's needs! My rep has been reliable, timely and always comes back with either a solution or next steps to get towards resolving any outstanding issues. Additionally, their team has also provided us valuable tools and resources to make the most of all of the features within the platform. Automated journeys have been exciting to experiment with, and HIVE has been great about providing us with a floor of understanding to start with. We look to make the most of them in the coming months/years!

I like how easy everything is to use. After the initial set up, the usability of this platform is SOO easy! I like that I can build custom templates and use ones that I previously customized. I appreciate that there are several ways to upload contacts and the dashboard is easy to navigate too!