I like Jelly's simplicity, and the price is great too, though it's not the main draw for me. The design is very similar to Hey email, which I liked using, so it was very easy for me to adapt to. The API is great for connecting to agents, and the saved replies have been great. Setup was very, very easy—as long as I had access to the domain host, it was a breeze. It's great, simple software that anyone can pick up.

We use Jelly to manage several shared email accounts. With lots of emails coming in across different accounts, it quiets things down and lets us act in an intentional, focused way. I can see everything clearly in one place, and it helps us stay organized and on top of emails. The developments have been really useful, and the support is fantastic. I find it really useful to discuss an email with the team before sending a reply, and I like that Jelly has templated replies built into the system. The setup was easy.

Jelly makes it easy to share responsibility for all the conversations our group has. It's easy to see which conversations need attention, and trivial to jump into any conversation, even after it's started.<br><br>We looked at other more "complete" support tools like ZenDesk and HelpScout, but they are way more expensive (you have to pay per user) and more complex than we need. Jelly presents email just like email, and there's a flat cost which means we don't get penalised whenever someone new joins our team.