I love how easy the tool is. It easily integrates with my wordpress site and tracks very deep level visitor data without any extra coding. I could easily connect it with my email marketing tools. And, also the customer support is outstanding. I had couple of suggestions, feature requests and queries, they responded quick and even helped me with step-by-step instructions.

UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. The web chat is great. If a user starts a chat session, I immediately get an email (in seconds) with a direct link to the chat window. Works perfectly both on desktop and mobile browsers. You can add private notes on the conversation, and right next to the chat box you can see all user data, which helps you provide great user support. You can use saved replies as well. You can also send attachments, emojis and even gifs.