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Fresh Relevance

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4.8 out of 5 stars
51 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2013
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Fresh Relevance

51 reviews

Fresh Relevance provides online retailers with personalized customer experiences and real-time marketing across email, mobile and web.

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Fresh Relevance Reviews

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Star Rating
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7
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Verified User in Wholesale
AW
Verified User in Wholesale
08/12/2022
Validated Reviewer
Verified Current User
Review source: Organic

Giving customers a better online experience

|Fresh Relevance
We really like the experiences. The ability to show different content to different types of users is really important for us.
Verified User in Warehousing
UW
Verified User in Warehousing
08/11/2022
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review

Excellent customer support team and great ideas to help reach our goals.

|Fresh Relevance
Overall the team at Fresh Relevance are fantastic. No problem/querry is too big or too small for the support team, they always go the extra mile. The customer success managers are fantastic too. Ours creates a roadmap for the year and allocates us tasks to help make the most out of the platform in order to reach our goal of increasing conversion rate. Even though the business has been with Fresh Relevance for a number of years when I first joined, the team at Fresh Relevance gave me an onboarding session and I went to training sessions to learn how to get the most out of the platform, which I thought was great.
Chloe G.
CG
Chloe G.
CRM Executive at Ann Summers
04/08/2022
Validated Reviewer
Verified Current User
Review source: Organic

Lots of possibilities!

|Fresh Relevance
We are a CRM team that uses Fresh Relevance to enhance our email campaigns (from daily campaigns to customer journeys and automation). I find the customer service, training and help from account managers the most helpful. There are lots of possibilities with Fresh Relevance to personalise customer journeys, test content, elevate segments and get valuable insights. It makes our communications with our customers much more personal and creates a 1:1 conversation. It's also very user friendly and (after a few training sessions with the team!) easy to understand. The basics are easy to understand for less experienced users, but there are also functions you can dive deeper into and endless customisation for experienced users. All of the people we have worked with from Fresh Relevance are super attentive and helpful - no question is ever a silly question. Our account manager is brilliant at showing us step by step how to use features and is always interested in hearing the results from our email campaigns.

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HQ Location:
London, London

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@FreshRelevance

What is Fresh Relevance?

Fresh Relevance is a marketing platform designed to help businesses harness the power of customer data to create personalized, omnichannel experiences. Their platform offers a variety of tools that enable companies to capture, analyze, and utilize customer data in real time for crafting tailored marketing campaigns and strategies. Features include personalized product recommendations, dynamic content, triggered emails, and actionable insights. These capabilities allow businesses to improve customer engagement, increase conversions, and enhance overall customer loyalty.Fresh Relevance integrates seamlessly with existing marketing stacks, making it easy for marketers to implement and scale personalized customer interactions across email, web, and mobile channels. Their website, [https://www.freshrelevance.com](https://www.freshrelevance.com), provides detailed information about their services, case studies showing the impacts they've made, and resources to help businesses optimize their marketing strategies.\n

Details

Year Founded
2013