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Frame

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25 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2016
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Frame AI

22 reviews

Frame AI enables enterprises to turn dormant unstructured data into a competitive advantage, by continuously surfacing opportunities to increase customer value and decrease operational costs.

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Frame

3 reviews

In a Nutshell: 📱Frame comes with 5 apps: Notes, Tasks, Wiki, Whiteboard and Goals ⚡Our design principles are: Minimalism: we go back to the core of what you need in each app (think Apple Note or Medium.com) Interoperability: seamlessly refer docs across apps (e.g., insert a link to a note from the whiteboard) Collaboration: co-create in real-time docs in every app 🚀 Frame comes packed with super-powers: Cross-apps search (Cmd-K bar): search content across all apps & team members Templates: leverage powerful templates for any department and apps (e.g., a sprint review template for PMs on the whiteboard app) AI magic: from automatic labeling of docs to summarizing any text - we got you covered Blazing fast: Lightning-fast navigation using shortcuts for the ultimate Superhuman-like experience Advanced filters: easily retrieve docs with a unified labeling system across apps (e.g., find my notes and whiteboard docs created by John or Adam, last month with the label ‘Fundraising’) Real-time co-creation: co-create docs in any app in real-time with your teammates 🙌 Our Vision: Frame’s vision is to create a unified way of working across the company. We value minimalism and a unified interface, ala MacOS. Our long-term vision is to create a one-stop shop for your team so they can access any business data from Frame and get business insights.

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Sebastian B.
SB
Sebastian B.
VP of Service Operations at Oscar Health
10/14/2020
Validated Reviewer
Review source: Seller invite

Frame.ai is empowering Oscar to uncover previously hidden issues impacting our members.

Frame.ai allows us to become much more proactive when solving member issues. They provide us the tools to uncover issues even before our members are aware of them.
Healy J.
HJ
Healy J.
Vice President FP&A and Marketing at Kruze Consulting - Startup Accounting, Tax, Finance & HR
10/01/2020
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Helpful to managers

Frame AI automatically bubbles up customer interactions and somehow understands the language in the interactions well enough to identify risks and deliver alerts to the team when customers are at risk. So it's helpful to managers like me so you don't have to look into every single client interaction, you can just deal with the important ones. We use a real-time custom health score that Frame AI passively applies to every single conversation so that we don't have to rely on CSAT. The coverage across 100% of our interactions gives us much more confidence in our metrics, and we don't have to rely on our customers answering surveys. Customers didn't like taking the CSAT surveys, so this is a huge improvement.
Verified User in E-Learning
UE
Verified User in E-Learning
08/26/2020
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

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HQ Location:
New York, New York

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@frame

What is Frame?

Frame is a company that offers a platform designed to transform customer communications into actionable insights. By leveraging machine learning and AI, Frame analyzes conversations from various channels to help businesses understand customer needs, improve service, and drive growth. The service focuses on enhancing customer experience by providing tools that assist in managing, analyzing, and reporting on customer interactions.

Details

Year Founded
2016
Website
frame.ai