Setting up BigMailer was easy. Their instructions for setting up Amazon SES are clear and easy to follow, unlike some other email services I tried. The pricing structure is extremely reasonable making this a fantastic transition for us from Mailchimp. eMails that would have cost us hundreds of dollars are FAR more economical using BigMailer. Any issues I experienced were quickly resolved by their support personnel via chat. I was able to get up and running relatively quickly and get my first campaign set-up fast. Using the mail builder is pretty easy, even for the graphically challenged. I got my template set up and ready go to with my branding in place and my messaging optimized. Since we hadn't sent an email blast to our entire audience in quite some time, I had an issue with bounces which BigMailer immediately caught and paused my campaign! I was then able to clean up my list and finish the campaign without incurring any issues with Amazon SES due to high bounce rates. I didn't even know that something was broken yet BigMailer helped me fix it! We couldn't be more pleased and we'll continue to use BigMailer for the foreseeable future.

There are many great features available in the software. Here are a few of the features that we found useful for our needs till now. Easy to set up and manage contact lists. Very simple to use interface to set up broadcast and automation campaigns. Easy to use email editor and handy email templates. Decent reporting features for Contacts and Campaigns. Option to manage many brands under a single account. Good chat support clarifying any query.

The support and assistance in using the system is fantastic. The Bigmailer team makes sure its customers know how to maximize the utility of the system.