Loyalty Solution

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Loyalty Solution transforms the way banks generate digital revenue and interact with clients through AI-driven experiences.

Digital Bank Operating System (DBOS)

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Reimagine What Digital Banking Can Be. Digital Bank OS (DBOS) is a secure, cloud-native platform designed to help banks break free from the constraints of legacy systems. Built on a modular architecture, DBOS enables you to assemble your platform from independently scalable components, such as entitlements, authentication, payments, and notifications, allowing you to evolve without starting from scratch. No-code and low-code tools empower business and product teams to design and launch journeys more quickly, without lengthy development cycles. Deliver a consistent, high-quality experience across every channel, mobile, web, and in-branch. With API-first integration and built-in compliance, DBOS is well-equipped to meet the demands of open banking. And through end-to-end delivery and hands-on training with DBOS Academy, your teams are equipped to scale with confidence.

Personalisation

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Finshape Personalisation & AI Financial Intelligence is a banking personalisation platform that enables financial institutions to transform transaction data into personalised customer insights, AI-driven interactions, and contextual financial experiences. The solution is designed to help banks deliver relevant customer engagement through digital banking channels by combining transaction enrichment, behavioural analytics, and artificial intelligence. The platform builds a personalisation layer on top of Finshape's Digital Bank Operating System (DBOS), using customer transaction data to generate financial insights, event-triggered notifications, personalised widgets, and conversational AI experiences. It supports real-time transaction enrichment, customer profiling, and AI-powered financial assistance, allowing customers to explore their finances through natural language conversations and contextual recommendations. Key capabilities include: - Real-time transaction enrichment and customer profiling - Personalised financial insights and behavioural analytics - AI Financial Assistant with conversational interactions - Event-triggered notifications and personalised widgets - Next-best-offer and next-best-action decisioning - ESG and carbon footprint insights - API-based integration with digital banking platforms and banking data infrastructure - Multi-language user interface with localization support Finshape Personalisation & AI Financial Intelligence is part of the Finshape digital banking portfolio and is intended for financial institutions that want to deliver data-driven customer experiences within their digital banking applications. The solution integrates with existing banking environments while enabling banks to provide personalised financial guidance and AI-powered customer interactions.