WHAT A FREAKING MESS! Bookkeeping: Supposed to be "easy", "automatic", "AI assisted". - Plaid de-links all of the time. Several of my accounts won't link at all. Even the ones that do link (temporarily), they constantly need me to manually upload documents anyway. - They send me lists of transaction that are HUNDREDS of items long that they need me to explain what they are for - so much for AI. - Our PnL chart of accounts were partially generated when we first started Jan 2026. They have not been updated ONCE since then (now Aug 2026) and when I ask for PnL's, the response is usually "well, we need to to upload these 15 items first". When they finally sent me some PnL's, it was NOT in there platform - they sent them as attachments to an email. Expense Cards: They started us off with $25k limit. We paid them off, IN FULL, EVERY MONTH, ON TIME. Then, WITHOUT ANY WARNING OR COMMUNICATION, they shut our cards off! I found out because all of my employees started telling me their cards weren't working. After I inquired what the problem was, they said they would review it and get back to me in 30 days. WHAT?!?!?! You literally walked me through removing all of our credit cards from every expense we make so we could run 100% on Finally, and then do this???? (BTW, I NEVER heard back about the reason why, and they refuse to reinstate us.) Outrageously, HORENDOUS experience. We're not a huge company, but I'm not a solo operator. We have 15 employees, and average around $1million in revenue each year. I'm literally so baffled at how horrible this was. Just pay for Xero, and do it yourself. It will be easier, more data-rich, and custom to however you want to see it. Plus, they have their own built-in AI to help you handle reconciliation.

I really like how easy it is to load receipts and look at expenditures with Finally; it's very intuitive. The initial setup was pretty easy and effortless, so points for that.

The card setup and expense tracking are straightforward and easy to use. Having access to virtual cards, real-time transaction visibility, and integrations that simplify bookkeeping helps keep business spending organized without a lot of manual work. It’s convenient to manage everything in one place rather than juggling multiple platforms.