Filazero is a cloud-based SaaS platform that eliminates physical queues through
virtual queue management and real-time attendance prediction powered by machine
learning.
Instead of waiting in line, customers join a virtual queue via mobile, app, or
kiosk — and receive a precise prediction of when they'll be served. The platform
notifies them at the right moment, eliminating uncertainty and wait anxiety.
Core products:
• Filazero Core — Full virtual queue management for healthcare, banking,
government, telecom, and education. Features the AVA™ System: intelligent
scheduling, total virtualization, and operational analytics.
• Filazero Checkout — Virtual checkout queue for supermarkets and retail.
The PitStop™ System turns wait time into purchase time with a digital lobby
featuring personalized offers.
• Filazero Meet — Remote video attendance with complete virtual queue journey,
100% online with no installation required.
Key results: reduces no-shows, eliminates 10–25% customer abandonment caused by
unpredictable wait times, and cuts invisible queue costs (5–12% of revenue).
Setup completed in 2 business days. Usage-based pricing (OPEX, no CAPEX).
Clients include Unimed, Nike Brasil, O Boticário, Kovi, Sebrae, Labi Exames,
Algar, and Petrobras. 5M+ attendances virtualized.
