The best part, for me, is how it just plugs right into the tools we already use. We got it set up to watch a few of our busiest customer feedback channels in Slack. It's honestly pretty amazing at reading through all the noise, figuring out what's actual feedback, and then automatically popping Jira tickets onto our product team's board. This completely cut out a huge manual step for us. What used to be this tedious job of copy-pasting and writing up summaries is now just... done. It's saving my team a ton of time every single week.