I really like how easy it is to document directly to a case. Creating comments and uploading documents is straightforward, and I love the drag-and-drop feature. The interface is user-friendly and well organized. The client portal has saved us a lot of time (and money, since we no longer have to mail hard copies). Clients can access copies of their packets there, along with correspondence, which makes the whole process much smoother. I also appreciate the ability to customize several aspects as needed—for example, turning on email notifications when comments are added to my assigned cases, and setting alerts for when priority dates are current or when EADs/passports are expiring. The Pulse feature has helped us in a pinch when questions come up about file history and versions, and I rely on Tasks to keep me on top of deadlines. Overall, I like the simplicity of the system while still having enough customization to find what works best for both staff and clients. The loading speed has improved significantly. I also believe we pay a fair price for the service. Customer support is great—quick and responsive—and I’m looking forward to the use of AI. The integration with Stripe works well, and I don't recall a time when I've had issues with it.

I like that FastVisa is easy to use. The platform is very simple, which makes it easy for our staff to use and ensures they're actually using it. This simplicity helps me as a manager to pull reports and ensure we're adequately reporting what our staff are doing. Also, FastVisa has helped us streamline our work and create more continuity between our offices in Waco, San Antonio, and Austin. It makes sure that our teams are presenting and storing data in similar ways across different locations. FastVisa is also much more affordable for our nonprofit compared to our previous product.

I like FastVisa because of its user-friendly interface, which makes it simpler and easier to understand. This helps us train new staff without having to repeat instructions over and over. It's self-explanatory with no weird formulas or obscure tools. I also enjoy the reporting tools, which provide detailed statistics and analytics across the department. The scheduled reporting feature has been helpful, because it allows reports to be set up and delivered to our inbox at a convenient time without having to be run repeatedly. Additionally, I appreciate the ability to have intakes managed separately from our regular case structure, which is especially helpful for us as a nonprofit.